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Entry Level Support Engineer at New Era Technology - ApplyBlast

Entry Level Support Engineer

New Era Technology

3 days ago

3.1 on Glassdoor

Palmerston North, Manawatu-Wanganui, New Zealand

Onsite

Full Time

Junior

0 applicants

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About this role

This role serves as the first point of contact for IT-related issues within the education sector, delivering excellent customer service and troubleshooting technical problems through face-to-face interactions and ticket management. The position requires strong attention to detail for daily timesheets and involves local travel across client sites in Palmerston North. Candidates must be New Zealand citizens or permanent residents with a valid driver's license.

Responsibilities

Provide technical support and troubleshoot IT issues for clients
Document and track client issues using a ticketing system
Collaborate with cross-functional teams to resolve complex technical problems

Skills

About New Era Technology

neweratech.com

Headquarters

West Chester, Pennsylvania, United States

Company Size

1001-5000 employees

View Profile

New Era Technology is a global technology solution provider that delivers end-to-end IT solutions to securely connect people, places, and information around the world. They offer a broad range of services including modern workplace and unified communications, enterprise infrastructure and networking, cybersecurity and physical security, digital transformation, AI and intelligent automation, and managed IT services. Serving more than 20,000 customers worldwide, New Era supports diverse industries such as enterprise, healthcare, education, government, banking, and retail.