Escalated Support

The Escalated Support role serves as a second-level operational support escalation point for internal and external stakeholders, managing customer, network, and infrastructure faults while providing remote and on-site technical support. The position involves resolving complex enterprise network issues, conducting incident and problem management, and optimizing wireless connection deployments in various environments. This role requires strong technical networking knowledge, excellent communication skills, and the ability to work independently or within a team to ensure timely issue resolution and service continuity.