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© All Rights Reserved. ApplyBlast.com
Oracle
The Escalation and Incident Manager on Duty serves as a primary point of contact for Oracle customers, managing escalations and incidents to ensure timely resolution and high customer satisfaction. This role involves collaborating with technical teams and internal stakeholders to troubleshoot issues, provide technical support for Oracle products, and advocate for customer needs. The position requires managing critical incidents, delivering consistent service processes, and maintaining end-to-end ownership of problems until resolution.
Oracle Corporation is a multinational technology company that builds enterprise software, cloud infrastructure, and engineered systems for large organizations. Best known for the Oracle Database, the company also offers a broad portfolio of enterprise applications (ERP, HCM, CX), analytics, middleware, Java, and hardware, plus Oracle Cloud Infrastructure (OCI) with SaaS, PaaS, and IaaS services. Oracle supports customers through consulting, managed services, and global technical support to migrate and modernize mission‑critical systems. Enterprises choose Oracle for its integrated stack, scalable performance, and enterprise‑grade security and reliability.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Oracle.
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