Escalation Engineer (Client)

Netskope(25 days ago)

HybridFull TimeSenior$125,696 - $168,109 (estimated)Technical Support

About this role

An experienced enterprise TAC engineer at Netskope acts as a senior technical point of contact for large enterprise customers, delivering high-quality subject-matter expertise to support product reliability and customer satisfaction. The role partners with engineering and product teams, contributes to knowledge enablement, and helps close the team’s technical gaps while supporting an award-winning company culture.

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Required Skills

Case Management
Incident Response
Escalation Ownership
Troubleshooting
System Administration
Networking
Network Security
TCP/IP
HTTP/HTTPS
SSL/TLS

+26 more

Qualifications

Bachelor Degree (BSc)

About Netskope

netskope.com

Netskope is a cloud-native security company that helps organizations secure cloud services, web traffic, and private applications while protecting data and AI workloads across users, devices, and locations. Its platform provides unified visibility and control with SASE and SSE capabilities — including CASB, DLP, SWG, ZTNA, cloud firewall, threat protection, and API-based controls — to stop data loss and advanced threats in real time. Enterprises use Netskope to simplify security operations, enforce zero-trust access, and optimize application performance and compliance as they adopt cloud and AI services.