Escalation Engineer

Netskope(25 days ago)

HybridFull TimeSenior$113,534 - $152,562 (estimated)Support

About this role

An Enterprise TAC Engineer at Netskope serves as a senior technical subject-matter expert for enterprise customers, acting as the primary escalation point for complex technical issues. The role supports high-profile customers while collaborating with internal teams to improve product supportability, documentation, and knowledge transfer. The position contributes to incident handling, runbook creation, and enabling the support organization to deliver consistent, high-quality service.

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Required Skills

Networking
TCP/IP
HTTP/HTTPS
SSL/TLS
Proxies
Firewalls
VPNs
DLP
SSO
Linux

+27 more

Qualifications

Bachelor Degree (BSc)

About Netskope

netskope.com

Netskope is a cloud-native security company that helps organizations secure cloud services, web traffic, and private applications while protecting data and AI workloads across users, devices, and locations. Its platform provides unified visibility and control with SASE and SSE capabilities — including CASB, DLP, SWG, ZTNA, cloud firewall, threat protection, and API-based controls — to stop data loss and advanced threats in real time. Enterprises use Netskope to simplify security operations, enforce zero-trust access, and optimize application performance and compliance as they adopt cloud and AI services.