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© All Rights Reserved. ApplyBlast.com
Bitdeer
The Escalation / L3 Support Engineer at Bitdeer is responsible for owning the most complex customer issues and platform incidents, performing deep‑dive troubleshooting across GPU compute, networking, storage, and related systems. The role acts as a bridge between front‑line support and engineering/SRE teams, driving root‑cause analysis, permanent fixes, and improving runbooks while participating in on‑call escalation rotations.
Headquarters
Singapore, Central Region, Singapore
Company Size
201-500 employees
Founded
2021
Bitdeer is a high-performance computing and cloud mining company that provides a cloud mining platform and management system enabling users to monitor and manage computing performance and infrastructure. It offers hosted mining services, hashrate (hashpower) products, hardware procurement and data-center hosting alongside monitoring, optimization and operational support. Serving individuals and institutional customers, Bitdeer emphasizes enterprise-grade infrastructure, global data-center capacity, and technical support to maximize uptime and mining efficiency.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Bitdeer.
Bitdeer didn’t post a salary, so this is our estimate from similar listings.
Right around the average for this role