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Escalation Support Engineer at Vast.ai - ApplyBlast

Escalation Support Engineer

Vast.ai

3 months ago

Los Angeles, California, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The role provides advanced technical support for complex infrastructure issues, handling escalated tickets that involve GPU workloads, containers, networking, and virtualization. The engineer will diagnose, resolve, and document problems, build automation tools, and collaborate with engineering and support teams to improve platform reliability.

Responsibilities

Resolve escalated infrastructure support tickets across hardware, networking, and container layers
Diagnose and troubleshoot GPU workload and CUDA driver issues
Develop and maintain automation tooling and runbooks in Python and Bash
Advise suppliers on hardware, BIOS, firmware, and network configuration
Collaborate with engineering and support teams to identify and document systemic issues

Skills

Qualifications

RHCSACompTIA Linux+

About Vast.ai

vast.ai

Headquarters

Los Angeles, California, United States

Company Size

1-10 employees

Founded

2018

View Profile

Vast.ai is a marketplace and cloud platform for on-demand GPU and compute rentals, enabling users to rent high-performance cloud GPUs and assemble clusters for AI, machine learning, deep learning, and rendering. The service emphasizes low-cost, flexible pricing with instant deployment, fast setup, and global availability by matching customers to available provider hardware. Vast.ai also provides hosting, cluster management tools, a model library, and APIs to streamline training and inference workflows for developers and teams.