Escalation Manager

Saviynt

3 months ago

3.9 on Glassdoor

Bengaluru, India

Hybrid

Full Time

Manager

0 applicants

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About this role

The Escalation Manager at Saviynt oversees global customer escalations, critical situations, and focus accounts to ensure a high-quality customer experience. The role reports to the Senior Manager, Global Escalations and works closely with Support and Product Leadership as well as cross-functional teams worldwide. It involves coordinating resolution of critical technical issues, managing recovery efforts during outages, and conducting retrospectives to identify trends and prevention opportunities. The position requires coverage across varying shifts, including some weekends, to support global customers.

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About Saviynt

saviynt.com

Saviynt is a leading cloud-native identity security and governance platform that helps organizations embrace Zero Trust by securing sensitive and privileged access and maintaining continuous compliance. Its product suite covers identity governance and administration (IGA), privileged access management (PAM), cloud entitlement management, application and data access governance, and analytics-driven automation. Enterprises use Saviynt to enforce least-privilege access, automate access reviews and remediation, and reduce identity-related risk across cloud, hybrid, and SaaS environments. The platform emphasizes scalable cloud architecture, pre-built connectors, and integration with existing IAM and security stacks to accelerate deployments and compliance.