Escalation Specialist - Customer Support, Australia
Careers at Eucalyptus
About this role
Join Eucalyptus as a Patient Support Escalations Specialist to support patients within our telehealth platform and uphold regulatory standards. The role collaborates with cross-functional teams to ensure a safe, respectful patient experience and to contribute to continuous improvements in patient care. This is a role in a fast-growing healthcare company focused on improving health outcomes.
Skills
About Careers at Eucalyptus
eucalyptus.healthEucalyptus (or "Euc") is a digital-first medical organization that delivers high-touch, high-quality healthcare to patients around the world. The company emphasizes patient-first, technology-enabled care designed to help people live better, for longer. Euc provides personalized, outcomes-driven services that prioritize accessibility, continuity, and long-term wellbeing. Its mission centers on combining compassionate clinical care with digital tools to improve health across the lifespan.
Recent company news
WIBWFormer Eucalyptus Real Estate LLC employee and resident speaks out about negative experience
3 weeks ago
SmartCompanyEucalyptus scores blockbuster $1.6 billion buyout from Hims & Hers Health
3 weeks ago
AFRMedical staff accuse Eucalyptus of overwork and underpay
1 month ago
AFRSydney millionaires aplenty as Eucalyptus $1.6b sale spreads across staff
2 weeks ago
MobiHealthNewsAmigo, Eucalyptus partner to expand specialized virtual clinics
Jul 31, 2025
About Careers at Eucalyptus
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Careers at Eucalyptus.
Salary
$9k – $15k
per year