Customer Escalation Manager

Aiwyn(9 days ago)

RemoteFull TimeSenior$70,000 - $90,000Customer Support

About this role

Aiwyn is a fast-growing SaaS company providing a comprehensive platform for modern accounting firms. The organization values innovation, customer satisfaction, and a collaborative work environment. This role involves managing complex customer escalations to ensure prompt resolution and continuous improvement.

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Required Skills

Incident Management
Customer Support
Troubleshooting
Data Analysis
SaaS
Communication
Problem Resolution
Log Analysis
Database Queries
Technical Support

About Aiwyn

aiwyn.ai

Aiwyn is an all‑in‑one platform built for modern accounting firms, marketed as the first complete platform for their practice needs. It delivers relationship‑centered automation across payments, practice management, client experience, and tax, consolidating billing, workflows, communications, and tax processes. Aiwyn aims to help firms reduce manual work, streamline operations, and improve client engagement through integrated tools and automation.

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