Customer Escalation Manager
Aiwyn
About this role
Aiwyn is a fast-growing SaaS company providing a comprehensive platform for modern accounting firms. The organization values innovation, customer satisfaction, and a collaborative work environment. This role involves managing complex customer escalations to ensure prompt resolution and continuous improvement.
Skills
About Aiwyn
aiwyn.aiAiwyn is an all‑in‑one platform built for modern accounting firms, marketed as the first complete platform for their practice needs. It delivers relationship‑centered automation across payments, practice management, client experience, and tax, consolidating billing, workflows, communications, and tax processes. Aiwyn aims to help firms reduce manual work, streamline operations, and improve client engagement through integrated tools and automation.
Recent company news
PR NewswireAiwyn Seeks 100 Firms for Groundbreaking Tax Pilot Following Column Tax Acquisition
Dec 16, 2025
PYMNTS.comAiwyn Acquires QuickFee’s US Payments Business and Adds Pay-Later Offering
Sep 8, 2025
The Business JournalsCharlotte software company acquires fintech's U.S. unit in $26M deal
Sep 9, 2025
Yahoo FinanceAiwyn Transforms Accounting Technology Landscape with the First Modern Platform
May 1, 2025
CPA Practice AdvisorAiwyn Acquires Taxa, Launches Aiwyn Tax
May 8, 2025
About Aiwyn
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Aiwyn.
Salary
$70k – $90k
per year