Escalation Manager

Ping Identity

2 months ago

4.1 on Glassdoor

United Kingdom

Hybrid

Full Time

Senior

0 applicants

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About this role

The Escalations Manager on Ping Identity’s Global Support team owns the coordination and resolution of high-severity customer incidents and escalations, acting as the bridge between customers, internal teams, and executive stakeholders. The role focuses on restoring customer confidence, managing high-visibility incidents, and driving continuous improvements in products and support processes. The manager also leads post-mortems, tracks escalation metrics, and ensures clear communication and accountability across teams.

Skills

About Ping Identity

pingidentity.com

Ping Identity is an identity security company that provides enterprise-grade identity and access management to protect users and every digital interaction. Its platform offers single sign-on, multi‑factor and adaptive authentication, access management, federation and API security, and customer/workforce identity solutions (e.g., PingOne, PingFederate, PingID). Ping emphasizes frictionless user experiences, risk‑based access controls, and interoperability across cloud, on‑premises, and hybrid environments to support modernization and digital transformation. Organizations choose Ping for its standards-based, scalable identity platform and broad integrations.