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© All Rights Reserved. ApplyBlast.com
Bassett Services
The Escalations Lead owns the end-to-end escalation process for a multi-brand home services call center, serving as the primary point of accountability for resolving complex customer issues. This role involves coordinating with various teams to drive resolution, tracking escalation data, and providing insights to improve processes and customer experience. The position also includes coaching frontline staff and implementing strategies to reduce future escalations.
Headquarters
Plainfield, Indiana, United States
Company Size
51-200 employees
Founded
1978
Bassett Services is a residential home services company serving Indiana and Ohio, specializing in HVAC (heating, cooling, and indoor air quality), plumbing, drain and sewer, and electrical services. They offer installation, repair, and maintenance across all categories, including furnaces, air conditioning, water heaters, generators, and more. Based in the greater Plainfield, IN area, Bassett Services has been serving homeowners for over 40 years with 24/7 emergency service and upfront pricing.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Bassett Services.
28% below the average for this role