ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
Apex Service Partners
The Escalations Lead owns the end-to-end escalation process for a multi-brand home services call center, serving as the primary point of accountability for resolving complex customer issues. This role involves coordinating with various teams to drive resolution, tracking escalation data, and providing insights to improve processes and customer experience. The position also includes coaching frontline staff and implementing strategies to reduce future escalations.
Apex Service Partners is a holding company that partners with and acquires residential and commercial HVAC, plumbing, and electrical service businesses. It provides operational, financial, and strategic support to its portfolio companies while allowing local brands to continue operating independently.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Apex Service Partners.
38% below the average for this role