Especialista en Optimización, Automatización y Contactabilidad

Vana(2 months ago)

GuatemalaOnsiteFull TimeMedior$71,402 - $96,600 (estimated)Operations

About this role

This role is responsible for driving operational efficiency in a Guatemalan fintech by continuously improving and automating processes related to collection operations. It integrates analysis, design, implementation, and validation of workflows, automations, and business rules. The position acts as a bridge between Operations, Internal Tools, Product, and Technology teams to ensure scalable, precise, and technologically aligned collection processes. The role is based in Guatemala and contributes directly to expanding access to financial products for underbanked populations.

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Required Skills

Process Automation
Business Process Modeling
Data Analysis
KPI Tracking
SQL
Advanced Excel
Google Sheets
CRM Management
CMS Management
Dialer Management

+8 more

Qualifications

Ingeniería Industrial
Ingeniería en Sistemas
Administración
Economía
Certificación en Automatización
Certificación en Análisis de Datos
Certificación en UX Conversacional
Certificación en Gestión de Proyectos

About Vana

vana.gt

Vana is a Guatemalan fintech that provides small consumer loans through a mobile-first platform, offering amounts from Q250 to Q3,000 without the need to visit an office. Customers apply from their phone and receive a decision in minutes, with service available nationwide across Guatemala. The company positions itself on fast, convenient access to credit while emphasizing trust and security.

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