Event Management Practice Area Analyst
02 CACI, INC.-FEDERAL(30 days ago)
About this role
The role involves supporting the deployment, analysis, and continuous improvement of IT Infrastructure Event Management processes within an ITIL ITSM framework. The analyst collaborates with stakeholders to ensure effective process implementation, supports service delivery, and recommends enhancements based on operational data.
Required Skills
- ITIL
- ServiceNow
- Splunk
- Tableau
- ITSM
- Network Devices
- Process Improvement
- Governance
- Workflow Automation
- Trend Analysis
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