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Everhealth -Technical Support Specialist (Remote, US) at EverCommerce - ApplyBlast

Everhealth -Technical Support Specialist (Remote, US)

EverCommerce

3 months ago

United States

Hybrid

Full Time

Junior

0 applicants

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About this role

A Technical Support Specialist at EverCommerce provides exceptional support to customers via phone, chat, email, and portal for their SaaS healthcare solutions. The role involves diagnosing and resolving application issues, acting as a trusted advisor, and collaborating cross-functionally to improve product functionality and customer experience.

Responsibilities

Provide exceptional support via phone, chat, email, and customer portal
Diagnose and resolve application, workflow, and configuration issues
Collaborate cross-functionally with Product, Engineering, and Billing teams
Document customer interactions and troubleshooting steps accurately
Represent the voice of the customer to improve products and services

Skills

About EverCommerce

evercommerce.com

Headquarters

Denver, Colorado, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

EverCommerce (NASDAQ: EVCM) is the leading service commerce platform providing vertically-tailored, integrated SaaS solutions to more than 745,000 global service-based businesses. Its software brands serve industries including home and field services, health services, and wellness, helping businesses manage operations, streamline customer engagement, and accept payments. EverCommerce's digital and mobile solutions are designed to accelerate growth, improve retention, and create convenient experiences between customers and their service professionals.