EverWell - Technical Support Specialist (Remote, NZ)

EverCommerce Solutions Inc.(1 month ago)

HybridFull TimeMedior$99,962 - $132,764 (estimated)Technical Support

About this role

EverCommerce’s EverWell vertical (Timely and SalonBiz) is building a platform and SaaS solutions for beauty professionals serving customers globally. The Technical Support Specialist role focuses on resolving technically complex customer issues while helping improve the effectiveness of frontline support through guidance and enablement. The position is full-time and permanent, based anywhere in New Zealand with flexibility to work from home or from an office.

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Required Skills

Technical Support
Troubleshooting
Ticket Escalation
Customer Service
SaaS Support
Root Cause Analysis
Integrations
Data Workflows
Documentation
Training Delivery

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About EverCommerce Solutions Inc.

evercommerce.com

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