Opportunities Resolution Specialist
SoFi(19 days ago)
About this role
The Opportunities Resolution Specialist at SoFi is responsible for resolving complex member issues with empathy and efficiency. The role involves collaborating across teams, analyzing feedback, and advocating for members to improve processes and member experience.
Required Skills
- Communication
- Problem Solving
- Customer Service
- Escalation Management
- Financial Services
- Root Cause Analysis
- Process Improvement
- Phone Support
- Email Support
- Empathy
About SoFi
sofi.comWelcome is a digital design and engineering studio that builds websites, web apps, and branded online experiences for startups and enterprises. They combine user‑centered UX/UI design, front‑end and back‑end engineering, and performance and accessibility optimization to deliver polished, responsive products. Services include product strategy, visual design, development, and ongoing support or optimization. Clients pick Welcome for fast iteration, clean typography and layouts, and developer‑friendly, measurable outcomes.
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