Executive, Contact Centre
Chevening Awards(3 years ago)
About this role
A Contact Center Customer Service Representative at Prudential provides efficient telephone support to agents and policyholders, aiming to meet and exceed customer expectations and contact center KPIs. The role supports operational performance and cost-effective service delivery while contributing to continuous improvement and organizational learning. Successful candidates receive comprehensive training in Malaysia and/or Singapore.
Required Skills
- Telephone Servicing
- Customer Service
- Call Handling
- Communication
- Problem Solving
- Process Improvement
- Empathy
- Multilingualism
Qualifications
- Diploma
- Degree
About Chevening Awards
chevening.orgSince 1983, Chevening has brought over 60,000 exceptional professionals from around the world to study in the UK through scholarships and fellowships funded by the UK Government. This unique opportunity has helped to elevate careers, transform communities, shift and deepen perspectives, and build intercontinental bridges.
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