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© All Rights Reserved. ApplyBlast.com
Empower AI
The Extended Hours Shift Lead supervises a remote Tier I IT Service Desk team during extended hours and weekends for a Department of War agency, ensuring real-time queue health, SLA adherence, and effective incident response. This role involves leading critical incident management, coaching analysts, and maintaining high-quality customer service standards through structured quality assurance programs. The position requires independent judgment and coordination with core-hours teams to ensure seamless operational handovers.
Headquarters
Reston, Virginia, United States
Company Size
1001-5000 employees
Founded
1989
Empower AI is a U.S. federal government contractor providing artificial intelligence and technology solutions to the military and civilian agencies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Empower AI.
34% below the average for this role
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