Facilities Help Desk Specialist

The Facilities Help Desk Specialist provides support to Corporate and Franchise Stores, In House Maintenance Techs, and Vendors through multiple channels, including telephone, email, and ServiceNow tickets. Key responsibilities include answering calls, creating work orders, processing rejected work orders, and proactive monitoring and L1 troubleshooting for devices both on and off the network. The position requires good communication skills (verbal and written), plus the ability to de-escalate upset callers. The department provides 24-7/365 support for the stores.