Fiber Operations Support Coordinator

Tucows Inc.(2 months ago)

RemoteFull TimeMedior$45,000 - $48,000Fiber Operations

About this role

The Fiber Operations Support Coordinator is part of the National Fiber Operations Support Team responsible for providing high-quality support and governance for local fiber operations teams and external vendors. The role contributes to the Construction Experience program by receiving customer reports, documenting issues, and triaging resolutions with internal and external resources. It supports operational consistency and performance across Ting markets while helping interpret operational data and maintain playbooks.

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Required Skills

Construction Coordination
Resident Communication
Field Support
Workorder Monitoring
Data Analysis
Process Governance
Capacity Planning
Vendor Management
Customer Service
Written Communication

+3 more

About Tucows Inc.

tucows.com

Tucows is a Toronto‑headquartered technology company founded in 1993 with the stated mission of "making the internet better." It operates three businesses: Tucows Domains (domain name services), Ting (fiber internet and consumer connectivity services), and Wavelo (SaaS for broadband operators). The company combines domain and DNS expertise with network operations and software to serve both businesses and consumers.

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