New Grad 2026 Customer Operations Associate

Kikoff(2 months ago)

San Francisco, CAOnsiteFull TimeJunior$80,000 - $100,000Operations

About this role

A New Grad 2026 Customer Operations Associate at Kikoff will be responsible for triaging and resolving member escalations while maintaining high levels of professionalism. The role involves thorough investigation of complex issues, cross-functional collaboration with various teams, and documentation of case resolutions to enhance customer experience. Ideal candidates will have a background in customer support, particularly within the fintech sector, and possess strong analytical and communication skills to effectively advocate for members.

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Required Skills

Customer Support
Issue Resolution
Cross-Functional Collaboration
Case Analysis
Written Communication
Verbal Communication
Problem Solving
Root Cause Identification
Regulatory Compliance
Coachability

+4 more

Qualifications

Degree from a top school
1 year of experience with customer support at a startup, fintech, or highly regulated industry

About Kikoff

kikoff.com

Kikoff is a financial technology company that offers credit-building tools and services geared towards helping individuals improve their credit scores. With plans starting as low as $5 per month, Kikoff provides a variety of features, including a Kikoff Tradeline that reports to major credit bureaus, credit monitoring, and debt negotiation services. The platform is designed to be user-friendly, enabling customers to build credit safely and efficiently without credit checks or hidden fees, and aims to empower users to take control of their financial future. Since its inception, Kikoff has successfully assisted numerous users in significantly increasing their credit scores.