Customer Support Analyst - Pharmaceutical Sales

Keen360, Inc.

1 year ago

Hopewell Township, United States

Hybrid

Contract

Medior

1 applicant

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About this role

Customer Support Analyst for a Sales Operations support team, triaging and resolving issues affecting Pharmaceutical Sales Representatives via a ticketing system and maintaining communication with requestors. The role documents repeatable approaches as Standard Operating Procedures and works under predefined Service Level Agreements. The position supports sales organizations and collaborates across functions to translate business issues into actionable solutions.

Skills

Qualifications

Bachelor's Degree

About Keen360, Inc.

keen360.com

Keen360 is a cutting-edge customer management solutions provider, focused on helping organizations enhance their relationship management, streamline workflows, and leverage advanced decision-making tools powered by artificial intelligence. Their platform offers pre-configured, no-code software solutions tailored for modernizing operations that engage customers and citizens alike. By utilizing Keen360's tools, businesses can improve service delivery and operational efficiency, ultimately driving better engagement outcomes.