Financial Vulnerability Specialist
Capital on Tap(1 month ago)
About this role
The Vulnerability Officer sits within the Specialist Support team at Capital on Tap, focused on ensuring vulnerable customers in arrears receive appropriate care and fair treatment. The role supports improving customer outcomes and contributes to team strategy and cross-department collaboration. This is a hybrid, Manchester-based role with standard weekday hours.
Required Skills
- Vulnerability Assessments
- Inbound Calls
- Portfolio Management
- Case Management
- SLA Management
- TCF Principles
- Documentation Review
- Empathy
- Collections
- Data Analysis
+3 more
About Capital on Tap
capitalontap.comCapital on Tap is a UK-based fintech that issues business credit cards designed for small and growing businesses. Its cards offer high credit limits (up to £250,000), uncapped 1% cashback, unlimited supplementary cards and no joining, annual, FX or ATM fees. Businesses can apply online for a fast decision (the site promotes instant decisions) and access tools to manage spending and improve cashflow. Headquartered in London, Capital on Tap targets SMEs that need flexible credit and straightforward rewards without hidden charges.