Collections Associate
Zip Co Limited(23 days ago)
About this role
A Collections team role at Zip focused on supporting customers through the repayment process with empathy and adherence to company policy. The position offers development in client relationship management and exposure to fair treatment of vulnerable customers within a fast-moving fintech environment. The role operates within a supportive team culture and provides opportunities for career growth and ongoing learning.
Required Skills
- Collections
- Portfolio Management
- Payment Processing
- Financial Hardship
- Negotiation
- Communication
- Prioritisation
- Time Management
- Problem Solving
- Analytical
+4 more
About Zip Co Limited
zip.coZip is a digital financial services company that provides buy-now-pay-later and consumer credit products, letting customers split purchases into manageable repayments both online and in‑store. Its product suite includes everyday interest‑free plans (Zip Pay), larger lines of credit (Zip Money/Zip Plus) and personal loan options, together with merchant tools and integrations to offer flexible checkout experiences. Zip operates across Australia, New Zealand, North America and Canada, emphasizing transparent pricing, an app‑driven user experience, and partnerships that help retailers drive sales.
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