First-Level Support/Customer Support (m/w/d)
synava
About this role
A Support role focused on assisting users by resolving or escalating technical issues, communicating solutions clearly, and maintaining high service quality within an IT or software environment. The position involves handling support tickets, documenting solutions, and contributing to a positive user experience.
Skills
About synava
synava.comsynava is an alliance of leading software companies from multiple healthcare IT sectors that delivers integrated, reliable, future‑proof software solutions. By combining specialist vendors, it creates interoperable platforms and services to modernize clinical and administrative workflows across healthcare organizations. synava helps simplify IT landscapes, improve data flow, and accelerate digital transformation while prioritizing scalability and long‑term support.
About synava
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for synava.
Salary
$69k – $92k
per year
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