First Party Collections Representative

As a First Party Collections representative, you will spend your day on the phone talking with customers reminding them about late or missed payments that will be in all different levels of delinquency. Help the customer find ways to set up payment. Inbound and Outbound calling efforts will consist of using effective negotiating and relationship building skills to partner with the customer and help problem solve. You will be required to navigate multiple systems during these phone calls while functioning efficiently on the computer. You will be representing the client on the phone to the consumer. Therefore, our collection efforts focus on protecting the clients brand reputation through creating a positive customer experience.