Forecasting and Capacity Analyst

The Forecasting and Capacity Analyst role involves developing interval-level volume forecasts, running staffing calculations, and building capacity plans for global clients. The position requires monitoring forecast accuracy, coordinating with Workforce Schedulers and Real-Time Analysts, and supporting real-time management during peaks or outages. Additionally, the analyst manages forecasting in Genesys Cloud CX, aligns multi-vendor capacity requirements, and presents data to operations and client stakeholders.