Scheduling Analyst

The Scheduling Analyst role involves translating forecasts into optimized shift schedules, managing time-off requests, and ensuring compliance with labor laws and contracted hours. The position requires supporting real-time management, maintaining schedule accuracy, and coordinating with vendor workforce management teams to align coverage with client targets. This role also includes generating and configuring schedules in Genesys Cloud CX, auditing data for accuracy, and collaborating with operations managers to optimize resource utilization.