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Forward Deployed Engineer (SRE Agent) at PagerDuty - ApplyBlast

Forward Deployed Engineer (SRE Agent)

PagerDuty

4 days ago

3.7 on Glassdoor

New York, NY

Hybrid

Full Time

Senior

0 applicants

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About this role

PagerDuty is seeking a Forward Deployed Engineer to join its customer-focused SRE Agent team, working directly with strategic accounts to deploy and adopt AI-driven incident response tools. The role involves integrating the SRE Agent with customer production environments, building reusable agent capabilities, and guiding teams from AI-assisted to autonomous operations. This position requires a seasoned software engineer with hands-on experience in LLM and agent systems to bridge technical execution with business strategy.

Responsibilities

Embed and drive SRE Agent adoption across strategic customer accounts
Build and contribute core agent capabilities and reusable tools to product repos
Integrate SRE Agent with production stacks including IaC and observability platforms

Skills

About PagerDuty

pagerduty.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2009

View Profile

PagerDuty is an AI-first operations platform that helps organizations detect, triage, and resolve digital incidents to minimize downtime and improve service reliability. It delivers real‑time alerting, on‑call scheduling and escalation, automated incident orchestration and runbooks, plus agentic AI/AIOps and automation to speed remediation. The platform integrates across DevOps, IT, and security toolchains and provides analytics and post‑incident insights for continuous improvement. Enterprises use PagerDuty to build operational resilience, shorten incident lifecycles, and coordinate response across teams.