Founding Customer Support Manager
hyperscale
About this role
Hyperscale is hiring a founding Customer Support Manager to build and own the customer support experience for enterprise and mid-market trucking carriers utilizing their AI-native platform. The role involves supporting customers through onboarding, troubleshooting, process creation, and collaborating with product teams, all within a rapidly evolving AI and logistics environment.
Skills
Qualifications
About hyperscale
hyperscale.fundHyperscale is an investment platform focused on internet-scale capital accessibility, aiming to train the most effective capital allocator in the world. The firm backs a curated portfolio of decentralized infrastructure and blockchain projects, providing strategic capital and hands-on support. Notable portfolio companies include Render Network, Akash, Arkham, Bittensor, dydx, Plasma, Republic, and Avalanche. Hyperscale positions itself at the intersection of distributed tech and crypto, enabling scalable funding for ambitious projects.
About hyperscale
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$80k – $120k
per year