Fraud Investigation Analyst (Only from Telecom)

Vonage(3 months ago)

HybridFull TimeMedior$78,470 - $104,717 (estimated)Trust & Safety

About this role

The Fraud Investigation Analyst at Vonage works within the Trust & Safety team to protect customers and the business from telecommunications fraud across messaging and voice services. The role supports a 24/7 fraud center of excellence, contributing to loss reduction, carrier trust, and regulatory alignment while partnering with product, engineering, legal, and customer-facing teams. Based in Bangalore with flexible working and a required weekend shift, the analyst helps shape anti-fraud initiatives and operational improvements through data-driven insights and cross-functional engagement.

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Required Skills

Fraud Detection
Investigation
Traffic Analysis
Account Monitoring
Data Analytics
SQL
Excel
AI/ML Familiarity
AML
KYC

+8 more

Qualifications

Degree-Level Education

About Vonage

vonage.com

Vonage is a cloud communications company that provides APIs and managed services to embed voice, video, messaging, and verification into applications and business workflows. Its product set includes programmable communications APIs (voice, SMS, video, Verify, Number Insight), a cloud contact center, and unified business communications/phone systems for enterprises and SMBs. Developers choose Vonage for its SDKs and real‑time media infrastructure and enterprises use its solutions to enable omnichannel customer engagement, global reach, and integrations with CRM and business platforms.