Front Desk Specialist
Vacasa(1 month ago)
About this role
The Front Desk Specialist is the primary contact for guests, vendors, and homeowners at a local management office, representing the company and supporting guest satisfaction. The role supports reservations and inquiries, coordinates with maintenance and housekeeping, and helps identify owner leads to drive business growth. It requires flexibility for varied shifts and frequent travel between worksites. The position emphasizes dependability, independent work, and collaboration with internal teams.
Required Skills
- Guest Communication
- Phone Handling
- Email Handling
- Chat Support
- Reservation Assistance
- Maintenance Coordination
- Housekeeping Coordination
- Vendor Scheduling
- Owner Leads
- Customer Service
+3 more
Qualifications
- Valid Driver's License
- Background Check
- OFAC Screening
About Vacasa
vacasa.comVacasa is a technology-driven vacation rental company that operates a booking marketplace and provides professional property management and real estate services across the U.S., Canada, and other markets. For travelers it offers a curated inventory of professionally managed homes with standards for cleanliness, guest support, and mobile apps for booking and stay management. For homeowners Vacasa handles end-to-end property management — marketing, dynamic pricing, maintenance, cleaning, and 24/7 guest services — and also supports vacation-rental real estate transactions. The company combines local operations with centralized tech to maximize owner revenue and simplify the booking and stay experience for guests.
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