Full-Stack Engineer - Backend focus

Gorgias

3 months ago

3.4 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Full-Stack Engineer with a backend focus at Gorgias will design, build, and scale an AI-driven platform for automated e-commerce support and sales. Responsibilities include architecting the AI agent platform for scalability and reliability, implementing monitoring strategies using tools such as Datadog or Grafana, and collaborating across teams to integrate features into the customer support ecosystem. The role requires expertise in TypeScript, Node.js, and cloud-native architecture, along with a strong emphasis on optimizing system performance and mentoring junior engineers.

Skills

About Gorgias

gorgias.com

Gorgias is a conversational AI platform designed specifically for eCommerce, enabling businesses to automate customer support and drive sales. With integrations for leading eCommerce platforms like Shopify, it centralizes customer communications across channels such as email, social media, and live chat, enhancing the customer experience. Gorgias leverages AI to resolve up to 60% of support inquiries efficiently, while providing actionable insights and real-time data to empower support teams. The platform has gained the trust of over 15,000 brands worldwide, establishing itself as a leader in customer engagement solutions.