Fully Remote Customer Service Representative (Self-Serve SaaS) (Weekend + Weekday Schedule)

This fully remote, full-time Customer Service Representative role supports users during the launch of a self-serve SaaS product, focusing on troubleshooting, onboarding, and enhancing the customer experience. The position requires working a schedule that includes weekends and three weekdays while collaborating with a fast-moving internal team. The representative will serve as the primary point of contact for resolving user inquiries and shaping the support function during a critical growth stage.