Genesys Cloud Support Specialist

Lexmark(2 months ago)

HybridFull TimeMedior$81,609 - $109,641 (estimated)Technology

About this role

The Genesys Cloud Support Specialist is responsible for the operational management, configuration, support, and continuous improvement of the Genesys Cloud contact center platform. This role ensures high availability, excellent service performance, and efficient delivery of change, acting as a key interface between internal teams, end users, and external support groups.

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Required Skills

Genesys Cloud
Incident Management
Change Management
Cloud Technology
Customer Support

Qualifications

Bachelor’s degree in Computer Science
Information Technology
related field

About Lexmark

lexmark.com

Lexmark, now part of Xerox, creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.

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