Gerente de Customer Success (Retenção & Expansão)

Skydropx(25 days ago)

Curitiba, BrazilOnsiteFull TimeManager$117,170 - $154,965 (estimated)Brasil-Frenet

About this role

The Gerente de Customer Success (Retenção & Expansão) is responsible for defining and evolving the customer journey for a SaaS and intermediation platform, focusing on retention and revenue expansion. This role involves implementing cohort management to forecast churn, driving upsell and cross-sell strategies, and ensuring alignment with sales and product teams. Additionally, the manager will leverage data analysis for decision-making and operational efficiency, while overseeing a team and collaborating on continuous process improvements.

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Required Skills

Customer Journey
Cohorts Management
Playbooks Creation
Retention Metrics
Churn Prediction
Upsell Strategies
Cross-sell Management
Sales Alignment
Performance Dashboards
Health Score Analysis

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About Skydropx

skydropx.com

Skydropx is a leading shipping platform in Mexico that simplifies the process of sending packages by connecting users with top courier services. It enables customers to quote, centralize, and track domestic and international shipments from a single interface. With a focus on efficiency and convenience, Skydropx streamlines logistics for businesses and individuals alike, making it easier to manage all their shipping needs in one place.