Customer Success Manager
Stream(1 month ago)
About this role
The Customer Success Manager at Stream is responsible for overseeing the post-sales journey for the Enterprise Customer segment, managing onboarding, product deployments, and driving feature adoption to minimize churn. This role involves conducting Strategic Business Reviews, monitoring customer health through a CSMP, managing renewals, and facilitating cross-sell and upsell opportunities while collaborating with various departments, including product and engineering. Candidates should have over three years of relevant experience and a proficiency in tools like Salesforce and CSMP platforms.
Required Skills
- Customer Journey Management
- Onboarding Coordination
- Release Management
- Feature Adoption
- Strategic Business Reviews
- Business Health Monitoring
- Data Hygiene
- Renewal Cycles
- Contract Negotiation
- Cross-Selling
+10 more
About Stream
getstream.ioStream is a leading provider of APIs and components designed for building scalable social networks and applications. Specializing in activity feeds, chat, and video solutions, Stream leverages a global Edge Network to deliver low-latency performance and high reliability. The company aims to empower developers and businesses to create engaging user experiences quickly and efficiently. With an open-source Vision AI SDK among its offerings, Stream continues to push the boundaries of what developers can achieve with real-time data solutions.