Customer Success Manager
Stream
About this role
The Customer Success Manager at Stream is responsible for overseeing the post-sales journey for the Enterprise Customer segment, managing onboarding, product deployments, and driving feature adoption to minimize churn. This role involves conducting Strategic Business Reviews, monitoring customer health through a CSMP, managing renewals, and facilitating cross-sell and upsell opportunities while collaborating with various departments, including product and engineering. Candidates should have over three years of relevant experience and a proficiency in tools like Salesforce and CSMP platforms.
Skills
About Stream
getstream.ioStream is a leading provider of APIs and components designed for building scalable social networks and applications. Specializing in activity feeds, chat, and video solutions, Stream leverages a global Edge Network to deliver low-latency performance and high reliability. The company aims to empower developers and businesses to create engaging user experiences quickly and efficiently. With an open-source Vision AI SDK among its offerings, Stream continues to push the boundaries of what developers can achieve with real-time data solutions.
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About Stream
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Stream.
Salary
$143k – $186k
per year