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Gestionnaire, Centre de Contact Client | Manager, Customer Contact Center at RTX - ApplyBlast

Gestionnaire, Centre de Contact Client | Manager, Customer Contact Center

RTX

6 months ago

3.7 on Glassdoor

Quebec, Canada

Onsite

Full Time

Manager

0 applicants

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About this role

A Manager, Customer Contact Center at Pratt & Whitney Canada oversees operations, strategy, and team leadership for the global customer contact center, ensuring smooth customer service and operational excellence.

Skills

Qualifications

Bachelor’s Degree (an asset)3-5 years of experience in a multi-site Call Center, Contact Center, Customer support teams3-5 years of experience managing a group of agents (call, emails, chat)2-4 years managing continuous improvement projects related to customer serviceStrong understanding of the aviation ecosystem and vocabulary

About RTX

rtx.com

Headquarters

Arlington, Virginia, United States

Company Size

10001+ employees

Founded

2020

View Profile

At RTX, we're accelerating ideas to solve some of the world's biggest challenges by bringing together the brightest, most innovative minds across aviation, space and defense.