RTX

Gestionnaire, Centre de Contact Client | Manager, Customer Contact Center

RTX

3 days ago
Quebec, Canada
Onsite
Full Time
Manager
0 applicants
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RTX
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About this role

A Manager, Customer Contact Center at Pratt & Whitney Canada oversees operations, strategy, and team leadership for the global customer contact center, ensuring smooth customer service and operational excellence.

Skills

Qualifications

Bachelor’s Degree (an asset)3-5 years of experience in a multi-site Call Center, Contact Center, Customer support teams3-5 years of experience managing a group of agents (call, emails, chat)2-4 years managing continuous improvement projects related to customer serviceStrong understanding of the aviation ecosystem and vocabulary
RTX

About RTX

rtx.com

At RTX, we're accelerating ideas to solve some of the world's biggest challenges by bringing together the brightest, most innovative minds across aviation, space and defense.

About RTX

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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