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Gestionnaire de comptes stratégiques at Lightspeed Commerce - ApplyBlast

Gestionnaire de comptes stratégiques

Lightspeed Commerce

4 months ago

Montreal

Hybrid

Full Time

Senior

0 applicants

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About this role

Lightspeed seeks a Strategic Account Manager to join their North American Retail engagement team in Montreal or Toronto. This role focuses on driving retention and growth for Lightspeed's most valuable strategic accounts by acting as a trusted partner. The manager will define client strategies, oversee product adoption and Net Revenue Retention, and collaborate with internal teams to resolve risks and improve the customer experience.

Responsibilities

Act as primary contact and owner for Lightspeed's most important strategic clients
Define and drive individual client portfolio strategies
Maintain Net Revenue Retention (NRR) and product adoption rates
Lead business reviews and success planning sessions with clients
Leverage client health metrics to develop targeted retention and growth strategies

Skills

Qualifications

Bachelor's degree in relevant field

About Lightspeed Commerce

lightspeedhq.com

Headquarters

Montreal, Quebec, Canada

Company Size

1001-5000 employees

Founded

2005

View Profile

Lightspeed is a cloud-native POS and payments platform that helps retailers, restaurants and other hospitality businesses run omnichannel commerce by combining point-of-sale software, e‑commerce, inventory and customer management, payments processing, analytics and integrated hardware. Founded in Montreal, it serves merchants globally with an ecosystem of developer APIs, an app marketplace, payments and financing services to support single- and multi‑location operations. Small and medium businesses choose Lightspeed for its unified platform that simplifies operations, inventory and reporting while enabling seamless in‑store and online selling.