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Global Customer Services Manager – Energy at DTN - ApplyBlast

Global Customer Services Manager – Energy

DTN

23 days ago

3.4 on Glassdoor

Dallas, Texas, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Global Customer Services Manager - Energy leads customer service and support operations while serving as a strategic advocate for both customers and frontline support employees. This role focuses on improving the customer experience, strengthening support operations, developing employees, driving process consistency, and fostering cross-functional collaboration. The successful candidate will act as a critical bridge between customers, Support, Product Management, Engineering, Customer Success, Sales, and Leadership to build strong relationships and drive operational improvements.

Responsibilities

Lead and develop a customer-facing support organization delivering high-quality service
Advocate for customers and frontline employees to improve processes and resolve concerns
Develop and maintain standard operating procedures and service standards for operational consistency

Skills

About DTN

dtn.com

Headquarters

Bloomington, Minnesota, United States

Company Size

1001-5000 employees

Founded

1984

View Profile

At DTN°, our mission is to empower you with intelligent and actionable insights. These insights, make sense of the data to help you and your business prosper. We are your trusted partner, an independent source of information that helps you feed, fuel and protect the world.