Global Incident Process Manager

SC Johnson(17 days ago)

Racine, WI, United StatesOnsiteFull TimeSenior$75,000 - $95,000Information Technology

About this role

SC Johnson is seeking a Global Incident Process Manager to oversee incident management processes across its IT operations. The role involves process governance, leading incident and major incident handling, and collaborating with internal teams and Managed Service Providers to ensure service stability. It is a leadership position focused on operational excellence and continual improvement in a global environment.

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Required Skills

ITIL
ServiceNow
Incident Management
Problem Management
Process Governance
Operational Improvement
SLA Management
Automation
Analytics

Qualifications

BS in IT or related field
5+ years in Incident Management
3+ years in ServiceNow

About SC Johnson

scjohnson.com

SC Johnson is a family company dedicated to innovative, high-quality products, workplace excellence and commitment to the environment and its communities.

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