Global NPS Programme Manager & Process Excellence Lead
Smith & Nephew
About this role
The Global NPS Programme Manager & Process Excellence Lead at Smith+Nephew will own the enterprise-wide Net Promoter Score operating system and act as the global custodian of process documentation across Customer Care, Global Supply Chain, and Network Planning. The role focuses on ensuring customer insights and process redesign translate into scalable, compliant frameworks that support transformation, standardization, and AI-automation initiatives. It partners with internal SNOS teams and external vendors to drive governance, program alignment, and measurable customer experience improvements.
Skills
Qualifications
About Smith & Nephew
smith-nephew.comSmith+Nephew is a global portfolio medical technology business. We design and make technology that takes the limits off living.
Recent company news
MarketBeatBank of Montreal Can Sells 146,305 Shares of Smith & Nephew SNATS, Inc. $SNN
7 hours ago
ReutersUK's Smith & Nephew to buy Integrity Orthopaedics for up to $450 million
Jan 12, 2026
MedTech DiveSmith & Nephew to acquire Integrity Orthopaedics for up to $450M
Jan 14, 2026
Financial TimesSmith & Nephew ‘well equipped’ to ride out tariff uncertainty, chief says
1 week ago
The TimesSmith & Nephew finance boss John Rogers to relocate to America
Sep 30, 2025
About Smith & Nephew
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Smith & Nephew.
Salary
$106k – $143k
per year
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