Agency NPS and Branch Transformation Specialist

Manulife(1 month ago)

HybridFull TimeMedior$76,626 - $102,576 (estimated)Customer Experience

About this role

The Agency NPS and Branch Transformation Specialist at Manulife Philippines plays a vital role in elevating the distributor experience and optimizing agency office environments. This position is central to implementing the Net Promoter Score (NPS) system to drive improvements in customer and distributor satisfaction and branch performance, while collaborating closely with cross-functional teams to champion a customer-centric approach.

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Required Skills

Customer Experience
NPS Implementation
Project Management
Data Analysis
Collaboration

Qualifications

Bachelor’s Degree in Business Administration
Bachelor’s Degree in Marketing

About Manulife

manulife.com

Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

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