Global Service Desk Head - IT
Hitachi Digital Services(21 days ago)
About this role
Hitachi Digital is seeking a Senior Director of the Service Desk to lead global IT support operations, driving technological innovation and team effectiveness to enhance service quality and customer satisfaction across the enterprise.
Required Skills
- ITIL
- ServiceNow
- Microsoft 365
- Leadership
- Team Management
- ITSM
- Customer Service
- Automation
- Incident Management
- Change Management
About Hitachi Digital Services
hitachids.comHitachi Digital Services provides enterprise AI and digital transformation solutions focused on real-world operations. They help businesses modernize with confidence and run with resilience by combining deep industry expertise with seamless integration across physical and digital systems, underpinned by AI. Their offerings include systems integration, operational software and analytics designed to optimize performance, reduce risk, and accelerate digital adoption across industries. Companies work with Hitachi Digital Services to bridge operational and digital domains and scale AI-driven outcomes in production environments.
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