Global Service Desk Head - IT
Hitachi Vantara Corporation(1 day ago)
About this role
Senior Director of the Service Desk at Hitachi Digital provides strategic leadership for global IT support operations, owning the vision and continuous evolution of 24/7 service delivery across multiple regions. The role focuses on improving service quality and cost-effectiveness by adopting modern technologies and aligning support services with executive and business objectives.
Required Skills
- Service Desk
- ITIL
- ITSM Tools
- Incident Management
- Problem Management
- Change Management
- Automation
- Leadership
- Stakeholder Management
- Customer Experience
Qualifications
- ITIL v4 Certification
About Hitachi Vantara Corporation
hitachivantara.comHitachi Vantara is the digital infrastructure and data operations arm of Hitachi that helps enterprises turn data into outcomes through storage, hybrid cloud, analytics, IoT/edge and data-management solutions. It delivers enterprise storage and converged infrastructure, software (including the Lumada platform), and professional and managed services to support digital transformation and integrate IT with operational technology. The company emphasizes sustainable, energy‑efficient "green IT" solutions and serves large organizations across industries with global deployment, consulting, and support.
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