GM Quality Agent - Internal Only
Advanced Call Center Technologies, LLC
About this role
The Quality Analyst at Advanced Call Center Technologies is responsible for monitoring and assessing the performance of call center associates to ensure quality standards, customer satisfaction, and compliance with policies. They analyze call and email responses, provide feedback, and generate reports to support continuous improvement within the team.
Skills
About Advanced Call Center Technologies, LLC
acttoday.comAdvanced Call Center Technologies, LLC (ACT) is a business process outsourcing company that provides customer care, technical support, sales, collections, and back-office services. It serves clients across industries through contact center operations in the United States and internationally.
About Advanced Call Center Technologies, LLC
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Advanced Call Center Technologies, LLC.
Salary
$30k – $40k
per year
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