Guest Experience Agent - Florence (m/f/d)
Numa(25 days ago)
About this role
The Guest Experience Agent at Numa is a frontline hospitality role focused on delivering excellent guest service across European properties, balancing online communication with in-person hosting from the property lobby. Hired on a fixed-term contract, the role represents the Numa brand and helps ensure a consistent, welcoming experience for guests. It involves working in a fast-paced, collaborative environment with opportunities for professional growth.
Required Skills
- Guest Communication
- Check-In
- Local Recommendations
- Ticket Management
- Phone Support
- Email Support
- Problem Solving
- Teamwork
- Tech Savvy
+2 more
About Numa
numastays.comNuma is a European hospitality brand offering rooms and apartments in the continent’s trendiest neighbourhoods for short- and mid‑term stays. The company emphasizes simple, direct booking with “always best rates,” curated design-led spaces, and local neighbourhood experiences. Its website and app streamline search, booking, and stay management while offering members exclusive discounts and perks.
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