Guest Experience Agent - Tier 2 (m/f/d)
Numa(6 months ago)
About this role
A Guest Experience Agent - Tier 2 at Numa is a remote, Portugal-based customer-facing role focused on delivering high-quality multilingual support to guests across Numa’s European properties. The agent acts as the primary point of contact for guests and supports reservation-related needs while collaborating closely with internal teams and senior mentors. The position emphasizes creating welcoming experiences, ownership, and contributing to continuous process improvements within a fast-paced hospitality environment.
Required Skills
- Guest Communication
- Reservation Management
- Multilingual Support
- Complaint Handling
- Issue Reporting
- Overbooking Management
- Relocation Coordination
- Follow Ups
- Process Improvement
- Shift Flexibility
+3 more
About Numa
numastays.comNuma is a European hospitality brand offering rooms and apartments in the continent’s trendiest neighbourhoods for short- and mid‑term stays. The company emphasizes simple, direct booking with “always best rates,” curated design-led spaces, and local neighbourhood experiences. Its website and app streamline search, booking, and stay management while offering members exclusive discounts and perks.
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